J. Knobel Investor Services Limited – Tied Agent of Mega Equity Securities & Financial Services Public Ltd
Last Updated: 24 November 2025
We are committed to providing the highest level of service. If you are dissatisfied with any aspect of our service, please let us know immediately so we can resolve the matter quickly and fairly.
You may lodge a complaint free of charge by contacting us in writing using any of the following methods:
First point of contact – J. Knobel Investor Services Limited
Email: complaints@jknobel.com or info@jknobel.com
Phone: +357 22 258790 Post: 55 Vyzantiou Street, 2064 Nicosia, Cyprus
Please include:
1. Acknowledgement – We will acknowledge receipt of your complaint within 5 business days.
2. Investigation – Your complaint will be investigated diligently by our senior management.
3. Final Response – We will provide a written final response no later than 2 months from receipt. If we need more time, we will inform you and keep you updated.
4. Escalation – If you are not satisfied with our final response, you may refer the matter to:
Mega Equity Securities & Financial Services Public Ltd
Compliance Department
Email: compliance@megaequity.com
Address: 42–44 Griva Digeni Avenue, 1080 Nicosia, Cyprus
Financial Ombudsman of the Republic of Cyprus (independent and free)
Website: www.financialombudsman.gov.cy
Email: complaints@financialombudsman.gov.cy
This procedure complies with:
You have the right to complain directly to CySEC if you believe we have breached regulatory requirements.
Contact Us
J. Knobel Investor Services Limited
Tied Agent Registration No. 32
55 Vyzantiou Street, 2064 Nicosia, Cyprus
Phone: +357 22 258790
Email: complaints@jknobel.com
55 Vyzantiou Street,
2064 Nicosia
+357 22 258790
Important Disclosure
J. Knobel Investor Services Limited is a registered Tied Agent (No. 32) of Mega Equity Securities & Financial Services Public Ltd (CySEC License 011/03). We do not provide independent investment advice, execute orders, or hold client funds or assets. All investment services are provided under the full responsibility and license of Mega Equity. Investments involve risk of capital loss.
